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Idyllwild Vacation Cabin Blog

Looking After Idyllwild Cabin Owners Like Few Others

2/19/2019

 
Let me ​first start by saying, that this article is not being written by Martha - the owner of Idyllwild Vacation Cabins.  Instead, it's being authored by the person who created and maintains her websites.    
I'm an active, semi-retired, former technology marketing executive that stumbled upon Idyllwild Vacation Cabins through my sister, who owns a cabin that is managed by Martha.  She needed some help, and I was eager to help.  

I'm not the kind of guy who wants to sit on a couch and do nothing - instead, I would rather help small business owners like Martha be more successful.  Right from the start, we hit it off.  I could tell she was a go-getter and truly cared about her cabin owners - and the experience that her paying guests would leave with.   Lots of business owners say they care - but not very many actually deliver on those promises.    She has really drilled into me how important that is to her as she knows the competition is tough out there.  I'm the same way.   Take care of your customers - and they'll take care of you.  

Seeing all the bookings, I knew that the weekend was going to be a complete sell out.  At mid week, Idyllwild started getting snow and any time there is snow, people start flocking to the mountains.  Martha started sending me photos of cabins that they were shoveling out for the weekend.  She even sent me a photo of a cabin that she once managed and lost to a competitor that made some pretty grand promises.  The picture of that cabin was a cabin that wasn't ready and all snowed in.  Obviously, someone dropped the ball.  

A day or two later, the weather turned yet again, this time with a deluge of rain.  Nearly 7 inches or rain fell.  Living far away, I started seeing friends that I know in Palm Springs post video of flooding in the area.  I was pretty surprised actually, and then I started seeing reports of road closures.  I immediately looked on Google Maps and saw what appeared to be each of the three roads up to Idyllwild already closed due to flooding.  I was heartbroken knowing how much effort Martha had put in and thought that she a experience a tidal wave of cancellations.   On Friday - before the weekend, she said that it was gorgeous out, and that she thought that she could save the weekend.   She immediately began calling every single guest and told them how to get up using a small side road.  I knew she was busy - because she was exceptionally quite.  I knew that she was busy.   She called my late Friday, and said I think we're going to turn this around.  

Over the weekend, they had 3 more light snows.  On Saturday, she had the crews back out shoveling to make sure those that came up late, would be able to get to their respective cabins and that walkways were cleared.  She also told me that people were taking her back road and they were so thankful.  Personally, I was shocked at the valiant effort she was making for her cabin owners.  Not too many would go to such lengths to keep those guests happy.  

​As it turned out, Martha efforts made the weekend an amazing success.  Only a handful of guests backed out of the weekend.  The reviews said it all too.  Hard work pays off.


Two Reviews from this past week.

A few photos from this past week.  

The Road Up to Idyllwild Today (Feb 19)


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Idyllwild Vacation Cabins
54380 N Circle Dr,
Idyllwild, California 92549

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Important Notes:
  • Two Night Minimum Stay
  • Taxes Added at Checkout​
  • Holiday Rates May Vary
  • No Smoking Inside Any Property
  • Tire Chains or 4-wheel Drive May be Required.  Please be aware of Road Conditions prior to arrival.
  • Use Caution When Parking Your Vehicle on The rental properties. Please Be Aware of Snow, Ice, Mud, or Debris.​
  • NO wood provided June- September.
  • Outside BBQs are provided with Every Cabin​
  • Snow Events - During the Winter months, there may be winter fees to get you in or out safely.  
  • Power and Internet Outages:  Power and Internet outages  are not uncommon in Idyllwild so please come prepared.  Idyllwild Vacation Cabins will not issue refunds due to power or internet outages.
  • Home
  • Cabins: Bedrooms & Price
  • Hot Tubs
  • Pet Friendly
  • Cabins A-Z
    • Check Availability - ALL
    • Cabins: # - A >
      • 7 Arrows / 3 BR
      • 7 Pines Creekside
      • Acorn Cottage / 1 BR
      • A Dreams Retreat
      • Alpine Chalet / 1 BR + Loft
      • Altheide Log Cabin / 2 BR
      • Artist Retreat / 2 BR
      • Artsy Cottage / 1 BR
    • Cabins: B >
      • Baby Blue / 1 BR
      • Bear's Den / 4 BR
      • Big Sky Lodge / 4 BR
      • Bird House, The
      • Birds Nest / 1 BR
      • Bird Song / 1 BR
      • Boulder Lodge / 3 BR
      • Brighton Log Cabin / 1 BR
    • Cabins: C - D >
      • Canyon's End / 5 BR
      • Chalet In The Pines
      • Cougar Lodge Idyllwild Vacation Cabins
      • Cozy Pines Cabin
      • Deer Pine Cabin
      • Dreams Retreat
    • Cabins: E - F - G >
      • Excell Escape / 2 BR
      • Flying Saucer / 2 BR
      • Forest Haven
      • Forever Views / 2 BR
    • Cabins: H - I >
      • Hikers Paradise
      • Honeymoon Hideaway / 1 BR
      • Hudson Hideaway / 3 BR
      • Idyllnook Lodge Vacation Cabin
    • Cabins: J - K - L - M >
      • Knotty Pine Cabin / 2 BR
      • Loy's Cabin in the Pines / 5 BR
      • Little Cabin in the Trees / 2 BR
      • Luxury Log Mansion / 6 BR
      • Marion View Cabin
      • Mon P'tit Chalet / 2 BR
      • Mountain View / 2 BR
    • Cabins: N - O >
      • Oak Tree / 2 BR
    • Cabins: P - Q - R >
      • Ridgecrest View / 3BR
      • Rock to Rock / 2 BR + Loft
      • Root Stone Lodge / 6 BR + Loft
    • Cabins: S >
      • Serenity Lodge Idyllwild Vacation Cabins
      • Six Acre Sanctuary / 3 Cabins
      • Soft Rock Lodge / 2 BR
      • Strawberry Creek / 3 BR
      • Starlight Seclusion / 1 BR + 2 Lofts
      • Sunset Cabin / 2 BR
      • Sunset Peak / 2 BR
    • Cabins: T - U - V - W - X - Y - Z >
      • Taste of Honey / 2 BR
      • Tipperary Pines / 3 BR
      • Treehouse / Idyllwild Treehouse / 2 BR
      • Webber Cabin
      • Whispering Tree Top / 2 BR
      • Whiskey Pines Lodge / 2 BR
      • Wild Pine Cabin
  • New With Views/ Creek
  • Idyllwild Snow Cam
  • About Us ...
    • Contact Us / Info
    • Rental Policies
    • Cabin Owners
    • Gift Certificates
    • Reviews from Trip Advisor
    • COVID-19 Information
    • Search Page
  • About Idyllwild ...
    • Idyllwild Snow Cams
    • Our Town - Idyllwild
    • Hiking Idyllwild
    • Camping in Idyllwild
    • Fishing Around Idyllwild
    • Off Road and Mountain Biking
  • What is There to do in Idyllwild Today?
  • Blog
  • Idyllnook Lodge Vacation Cabin